FREQUENTLY ASKED QUESTIONS

HOW TO TRACK MY ORDER?

You will receive an email to confirm the purchase. It takes usually 1-2 business days before the tracking is activated and scanned by the carrier.

Remember to check your spam,

If necessary, do not hesitate to contact us.

HOW ARE SHIPPING COSTS CALCULATED?

Shipping costs are calculated based on shipping method and product weight / volume.

HOW LONG DOES SHIPPING TAKE?

International shipping takes between 9-19 business days, depending where you’re located. A a result of COVID-19 there may be some delays in your delivery, which every business is currently experiencing.

DO YOU ACCEPT EXCHANGES/RETURNS?

We do not allow exchanges/refunds for a change of mind.

Products purchased on sale i.e. during a promotional sale period or on markdown.

Products not received in their original condition.

Product is returned damaged/faulty.